Return & Refund Policy

At Ernie's Custom Shop, we want you to be completely satisfied with your purchase. This policy outlines the terms for returns, exchanges, and refunds for parts, products, and installation services.

Unopened / Unused Parts (within 30 days)

• Unused parts in original packaging may be returned within 30 days of purchase for a full refund
• Items must be in resalable condition with all original packaging, hardware, and documentation
• A valid receipt or order confirmation is required
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error

Opened / Used Parts (within 15 days)

• Opened or test-fitted parts may be returned within 15 days for store credit or exchange
• Parts must be clean, undamaged, and include all original components
• A restocking fee of up to 15% may apply

Non-Returnable Items

• Custom-ordered or special-order parts
• Electrical components that have been installed or wired
• Cut, modified, or painted parts
• Clearance or final-sale items
• Gift cards

Because installation services are performed on your vehicle, they cannot be "returned" in the traditional sense. However, we stand behind our work:

• If you are unsatisfied with the quality of our work, contact us within 7 days and we will make it right at no additional labor cost
• Our labor warranty covers defects in workmanship for 12 months or 12,000 miles (whichever comes first)
• Parts installed by our team carry the manufacturer warranty
• Warranty is void if the vehicle is subsequently modified by another shop

If you receive a defective or incorrect item, we will make it right:

• Contact us within 48 hours of receiving the item
• We will arrange a replacement or full refund including any shipping costs
• Defective installed parts will be replaced under warranty at no charge
• If the incorrect part was our mistake, we cover all associated costs

For items purchased through our online shop:

• Return requests must be submitted within 30 days of delivery
• Contact us to receive a Return Merchandise Authorization (RMA) number before shipping anything back
• Items returned without an RMA number may not be processed
• Refunds are issued to the original payment method within 5-10 business days after we receive and inspect the return
• Original shipping charges are non-refundable unless the return is due to our error

Orders and service appointments may be cancelled under these conditions:

• Online orders can be cancelled for a full refund before they ship
• Custom or special orders cannot be cancelled once the order is placed with the manufacturer
• Service appointment deposits are refundable if cancelled at least 48 hours in advance
• Deposits for work already in progress are non-refundable

To initiate a return or exchange:

• Call or email us with your order number and reason for the return
• Our team will provide an RMA number and return instructions
• Ship the item back in its original packaging (or bring it to our shop)
• Once received and inspected, we will process your refund or exchange

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase applies to that transaction.