Our Warranty
Promise
Every build is backed by clear workmanship terms, manufacturer parts coverage, and documented re-torque requirements.
Comprehensive Coverage
Multiple layers of protection for your investment.
Workmanship Warranty
All labor by Ernie's Custom Shop / Ernie's Wrecker Service, Inc. includes a limited workmanship warranty covering installation errors only.
- •Installation defects
- •Improper fitment
- •Alignment only when performed by us
- •Electrical work
- •Fabrication quality
Parts Warranty
Parts are covered by their manufacturer. We can help document and coordinate eligible manufacturer claims.
- •Manufacturer defects
- •Brand-specific claim terms
- •Installed part documentation
- •Receipts and part details
- •Manufacturer claim support
Required Re-Torque
Customers must return for a wheel/tire re-torque at 50 miles and suspension re-torque at 500 miles. Missing required re-torque service voids the warranty.
- •Wheel and tire re-torque
- •Suspension re-torque
- •Post-install inspection
- •Warranty documentation
- •Service history record
Claim Process
Warranty claims must be made directly with us before outside repairs. Use of aftermarket or off-road parts remains at the owner's risk.
- •Direct claim review
- •Workmanship inspection
- •Repair authorization
- •Parts manufacturer coordination
- •Written service record
What's Covered
Clear guidelines on what our warranty covers and what it doesn't.
Covered
- Installation defects and errors
- Improper fitment caused by our labor
- Alignment only when performed by us
- Electrical installation errors
- Fabrication quality issues
- Manufacturer parts documentation
- Warranty claim review before outside repairs
- Required re-torque documentation
Not Covered
- Towing
- Normal wear and tear
- Damage from accidents or collisions
- Alignment unless performed by us
- Modifications by other shops
- Off-road or race use
- Neglect, misuse, or missed maintenance
- Outside repairs before claim approval
- Risks from aftermarket/off-road parts
Note: Warranty claims must be made directly with us before outside repairs. Missing the 50-mile wheel/tire or 500-mile suspension re-torque voids the workmanship warranty.
Filing a Warranty Claim
Simple, hassle-free process to get your issue resolved quickly.
Contact Us
Call, email, or stop by the shop. Describe the issue and we'll schedule an inspection.
Document Issue
We'll inspect and document the problem to determine if it's covered under warranty.
Repair or Replace
If covered, we'll repair or replace the affected parts/work at no charge to you.
Quality Check
Final inspection and test drive to ensure everything is perfect before you leave.
What to Bring
Proof of purchase and installation date
So we can inspect and diagnose the issue
Helps us prepare before you arrive
Warranty Terms
Complete warranty terms and conditions
All labor by Ernie's Custom Shop / Ernie's Wrecker Service, Inc. includes a 12-month or 12,000-mile limited workmanship warranty (whichever comes first), covering installation errors only. Parts are covered by their manufacturer, and warranty excludes towing, alignment (unless we performed it), off-road/race use, modifications, neglect, or misuse. Customers must return for a wheel/tire re-torque at 50 miles and suspension re-torque at 500 miles; failure voids the warranty. Warranty claims must be made directly with us before outside repairs. Use of aftermarket/off-road parts is at the owner's risk. A 5% service fee applies to all invoices, and cancellations are subject to a 10% fee. By accepting service, the customer agrees to these terms and to cover all collection costs, including attorney's fees, if necessary.
Warranty FAQs
Common questions about our warranty coverage.
Need Warranty Service?
Contact us to schedule an inspection or file a warranty claim.