Terms of Service

By accessing and using Ernie's Custom Shop services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Ernie's Custom Shop provides the following services:

• Custom vehicle modifications and builds
• Wheel and tire installation
• Lift kit installation and suspension work
• Lighting system installation
• Armor and protection equipment installation
• Vehicle maintenance and repair services
• Parts and accessories sales

All custom work requires a signed service agreement that includes:

• Detailed description of work to be performed
• Parts and materials to be used
• Estimated completion time
• Total cost and payment terms
• Warranty information
• Customer responsibilities and expectations

Payment terms are as follows:

• Deposits may be required for custom work (typically 50% of total cost)
• Payment is due upon completion of services
• We accept cash, check, and major credit cards
• Financing options are available through approved partners
• A 5% service fee applies to all invoices
• Cancellations are subject to a 10% fee
• Customers agree to cover collection costs, including attorney's fees, if necessary

Parts and products are subject to our Return & Refund Policy. Please review it before making a purchase. In general, unused parts in original packaging may be returned within 30 days. Custom-ordered and installed parts are non-returnable. All labor is covered by our warranty.

All labor by Ernie's Custom Shop / Ernie's Wrecker Service, Inc. includes a 12-month or 12,000-mile limited workmanship warranty (whichever comes first), covering installation errors only. Parts are covered by their manufacturer, and warranty excludes towing, alignment (unless we performed it), off-road/race use, modifications, neglect, or misuse. Customers must return for a wheel/tire re-torque at 50 miles and suspension re-torque at 500 miles; failure voids the warranty. Warranty claims must be made directly with us before outside repairs. Use of aftermarket/off-road parts is at the owner's risk. A 5% service fee applies to all invoices, and cancellations are subject to a 10% fee. By accepting service, the customer agrees to these terms and to cover all collection costs, including attorney's fees, if necessary.

• Labor warranty: 12 months or 12,000 miles, whichever comes first
• Labor warranty covers installation errors only
• Parts warranty: as provided by manufacturer
• Warranty excludes towing, alignment unless we performed it, off-road/race use, modifications, neglect, and misuse
• Warranty claims must be made directly with us before outside repairs

Customers are responsible for:

• Providing accurate vehicle information and history
• Disclosing any existing modifications or issues
• Following recommended maintenance schedules
• Using the vehicle within normal operating parameters
• Returning for wheel/tire re-torque at 50 miles
• Returning for suspension re-torque at 500 miles
• Notifying us directly before outside repairs for any warranty claim
• Paying for services as agreed

Ernie's Custom Shop's liability is limited to the cost of the services provided. We are not liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the specific service in question.

For vehicles left at our facility:

• We provide secure storage during service
• Storage fees may apply after 30 days
• Customers must retrieve vehicles within 60 days
• We are not responsible for personal items left in vehicles
• Insurance coverage is limited to our facility

Any changes to the original service agreement must be approved in writing by both parties. Additional work may result in increased costs and extended completion times.

Any disputes arising from our services will be resolved through binding arbitration in Lake County, Illinois. Illinois state law governs these terms and conditions.

We reserve the right to modify these terms at any time. Changes will be posted on our website and will become effective immediately. Continued use of our services constitutes acceptance of modified terms.